Customer Service and sales Training resources
Customer service sales training is key to ensuring that not only do your staff have the right behaviours and technical knowledge, but they have the skills and confidence to manage clients that range from dissatisfied to downright abusive. Within this section there are DVD training resources, training manuals and training games so you will always have the solution for your situation.
- 10 Top Customer Service Games
The 10 complete games in this brand new games product from Fenman are ready to go – all the materials are included for up to 12 players for each game – game cards, dice, wheel spinner, counters, players’ and facilitator’s instructions. There are timings and applications grids, and suggestions for using the games from ‘mini’ sessions to a 2-day course.
- 30 Practical Exercises: Improving Customer Care
30 practical exercises that will enable you to get to the heart of customer care - quickly and effectively.
- Call Centres: Maximising Performance
This is a powerful pack that will help your call centre achieve maximum performance by developing and motivating its agents.
- Colleagues as Customers
This powerful video demonstrates the benefits of good internal customer care for individuals, teams, organisations and external customers.
- Complaint Handling (RSB)
This DVD takes the view that positive complaint handling is very important and in fact, it should be seen as a positive area of key feedback from customers which helps the organisation make changes for the better.
- Customer Care
A CD full of theory and practical exercises on customer care - the leading thinking, models, strategies, tools, exercises and workshops - all ready to customise and use.
- Customer Care Pack
20 activities to get everyone improving customer care
- Excellent Customer Service
It won't take you long to find the many ways Excellent Customer Service can be used. Within its handy ring binder format are 18 sets of activities and dozens of 'OK to copy' pages.
- Frontline Customer Care
Motivate your people to really care about customer service
- Improving Customer Service (RSB)
This DVD puts the case that the whole organisation should be aligned to the needs of the customer and, if this can be brought about in a thorough and systematic way, considerable success will be enjoyed at all levels.
- Internal Customers
Now everyone can understand and practise internal customer care
- It's Not What You Say...
A programme for improving customer service and communication skills
- It's Personal
Encorage your staff to take a personal responsibility for providing a positive customer experience
- Relating to Your Customers
This programme will empower staff of all levels with the knowledge and skills they need to deliver excellent customer service.
- Sales Effectiveness (RSB)
An effective salesperson requires a wide variety of skills and competencies in order to be successful. This DVD presents a number of competencies to all four phases of the sales cycle: prospecting, negotiating, closing and providing follow-up service.
- Selling through Customer Service
Discover how excellent customer service leads to better sales
- Ten Minute Sales Skills
As a part of theTen-Minute Series, this resource is packed with short, punchy training activities that can be completed (with an action plan from delegates) in just 10 minutes! Fast and effective learning - whenever you want it!
- Ten-Minute Customer Service
As a part of theTen-Minute Series, this resource is packed with short, punchy training activities that can be completed (with an action plan from delegates) in just 10 minutes! Fast and effective learning - whenever you want it!
- Who Killed the Customer?
Make sure that your organisation is not concentrating too much on the 'new customer' at the expense of your existing clients!
- Who Killed the Sale?
Why every individual in your organisation must take personal responsibility for overall customer satisfaction