Rapid Skill-Builder DVDs

This DVD explores the whole subject of assertiveness and offers a whole process to help all individuals build skills in this critical area of communication.

This DVD uses a six step approach to achieve effective change management. This is Identify, Involve, Inform, Initiate, Implement and Inspect.

This DVD aims to help people to become more effective coaches and help all “would-be” coaches to progressively improve their performance via a range of practical techniques

This DVD takes the view that positive complaint handling is very important and in fact, it should be seen as a positive area of key feedback from customers which helps the organisation make changes for the better.

This DVD takes the view that if it is handled properly, conflict can highlight problems that need to be rectified, lead to new ideas and behaviour, enhance communication and foster better long-term relationships.

This DVD looks at the whole subject of corporate ethics and offers some ideas on how good standards can be created and maintained in this area.

This DVD presents a four style EQ model that both creates awareness about one’s own natural tendencies. It offers strategies that can be adopted to become more emotionally intelligent and “balanced” in terms of employing all four styles whenever situations or circumstances are appropriate.

This DVD explores the process involved in setting targets to be achieved and then focuses on the specific steps needed to set meaningful objectives and work towards your goals (whether these goals are at work or in an individual’s personal life).

This DVD puts the case that the whole organisation should be aligned to the needs of the customer and, if this can be brought about in a thorough and systematic way, considerable success will be enjoyed at all levels.

This DVD provides a broad overview of the whole subject of influencing others at the conceptual level. It also looks at how influence is deployed in general and then specifically in four particular style “types” -the visioner, the orchestrator, the regulator and the harmoniser.

This DVD looks at what it takes to make the interview process as smooth, useful and as satisfying an experience as possible for both parties.

This DVD explores what it takes to apply the skills of listening, vision, guiding, creativity and lateral thinking and, in so doing, to demonstrate effective leadership.

This DVD offers a model through which we can better understand how a person’s learning preferences may differ. The model suggests that all learners travel through a four stage cycle on their way to full appreciation of a topic or subject.

This DVD outlines the behaviours associated with good listening and offers individuals a practical step-by-step guide to becoming more adept in all of their future communication interfaces.

This DVD provides an effective approach to planning and managing meetings in order to reduce the overall levels of frustration. It looks at whether a meeting is actually necessary, how to go about preparing, how it should be conducted, and how it can be managed to a successful action-oriented conclusion.

This DVD provides general guidance on how to handle unacceptable performance in a positive and constructive manner (and wherever possible short of formal discipline).

This DVD explores how to use negotiating skills effectively in all situations and more, and offers individuals a number of tips and techniques to become more adept at this important work and life skill.

This DVD concentrates the key behaviours needed for each employee to assume greater responsibility and individual leadership within their own role and contribute positively and proactively to the organisation’s goals.

This DVD seeks not only to reduce any trepidation about the presentation task, but offers specific guidance on how to better prepare for the event, how to assemble your material and how to deliver with more confidence.

This DVD presents a range of strategies individuals can use to recognise pressure in their own lives and employ a variety of techniques to help reduce stress whenever it occurs.

This DVD presents an overview of the steps needed to help better solve common work-related problems and introduces people to some of the more popular tools to assist in doing so.

An effective salesperson requires a wide variety of skills and competencies in order to be successful. This DVD presents a number of competencies to all four phases of the sales cycle: prospecting, negotiating, closing and providing follow-up service.

This DVD presents a roadmap for team success and suggests a number of specific steps that a team can follow to achieve long-term advantage.

This DVD looks at many different aspects of the communication process but places significant emphasis upon team communication and how it can be made to be most effective.

Because a telephone call will often be the first and most long-lasting impression a customer forms about your organisation, this DVD has been developed to help you create better first impressions and assist in coaching individuals in effective telephone skills.

This DVD illustrates how to prioritise and list tasks effectively so that work is managed according to time constraints and deadlines. It also looks at manage work-life balance, and how to minimise distrations time-wasting requests.