Telephone Skills Training resources
Highly effective training DVDs and activity packs for call centre training and telephone skills training. Training resources which will give your staff the skills and confidence they need to successfully handle every inbound or outbound telephone call!
- 50 Top Tips for Effective Telephone Communication
A useful aide mémoire packed full of tips for making the most of every phone call.
- Call Centre Series
Train your people to give excellent telephone customer service with six telephone skills training videos.
- Call Centres: Maximising Performance
This is a powerful pack that will help your call centre achieve maximum performance by developing and motivating its agents.
- Making Every Call Count
Excellent telephone skills - every time, for everyone
- Telephone Service Excellence (RSB)
Because a telephone call will often be the first and most long-lasting impression a customer forms about your organisation, this DVD has been developed to help you create better first impressions and assist in coaching individuals in effective telephone skills.