• DVDs and Videos
• Toolkits and activity packs
• Subscription products
• Games
• Assessment Tools
• Workshops
• Trainer Active

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• Absenteeism Management
• Change Management
• Coaching and mentoring
• Communication
• Competencies
• Conflict and Discipline
• Customer Service and sales
• Emotional Intelligence and NLP
• Energisers and Icebreakers
• Equality and Diversity
• Leadership
• Management
• People and performance management
• Presentations and meetings
• Recruitment, selection and induction
• Teamworking
• Telephone Skills
• Trainer skills

Choosing and Using External Consultants

Contents

Identifying the training need
Writing a training specification
Recruiting an external consultant
Briefing an external consultant
The design process
Session design, tutor briefs and handouts
Case studies and role plays
Planning and delivering the training
Piloting, validating and reviewing

Back to Choosing and Using External Consultants