ACT Fair! Effective Discipline

Drama video (17.5 minutes)

Illustrating three different informal discipline interviews:

· a grumpy accountant who appears to have an attitude problem;

· a defiant young man who's ignoring the company's safety rules;

· a hard-pushed mother who's always late for work.

Trainer's Guide

On-line support

DVD and VHS versions

Introduction

· Overview

· What is discipline?

· Discipline and grievance

· Discipline and under-performance

· Discipline and the Law

· Formal and informal discipline

· Documenting informal interviews

· Conducting the informal interview

· The meeting environment

· What to Agree

· How to get agreement

· If you can't get agreement

· Commit

· Test

· After the interview

· When informal discipline fails

· Conducting a formal hearing

Discussion points arising from the video

· Segment 1 - Steve and Declan

· Other discussion points

· Segment 2 - Ragi and Bron - first encounter

· Segment 3 - Steve and Amrita - the interview

· Other discussion points

· Segment 4 - Steve and Amrita - the Follow up

· Segment 5 - Ragi and Bron - the final encounter

The full-day training session

· Objectives of the one-day session

· Who should attend?

· Number of participants

· Resources

· Preparation

· Session plan

· Activity Duration

· Introduce the session: 10 minutes

· Initial discussion: 10 minutes

· Course objectives: 10 minutes

· The importance and purpose of discipline: 25 minutes

· Why might people's behaviour deviate?: 30 minutes

· Formal versus informal discipline: 15 minutes

· Break: 20 minutes

· The purpose of each type of discipline: 30 minutes

· Conducting the informal interview (Show the video): 40 minutes

· Lunch: 60 minutes

· Role-plays: 90 minutes

· The formal procedure (optional): 60 minutes

· Summarise and close: 10 minutes

· Total time 6 hours 50 minutes

Introduce the session

Initial discussion

Course objectives

The importance and purpose of discipline

Why might people's behaviour deviate from accepted rules and norms?

Formal versus informal discipline

The purpose of each type of discipline

Conducting the informal interview

The formal procedure (optional)

Observer's brief

· Role-play brief 1 - The manager

· Role-play brief 1 - The 'offender'

· Role-play brief 2 - The manager

· Role-play brief 2 - The 'offender'

· Role-play brief 3 - The manager

· Role-play brief 3 - The 'offender'

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ACT Fair! Effective Discipline

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