Essentials of Management
Contents
1. What are the essentials of management?
How do I rate my standing as a manger?
2. Orientated to the future
How do I establish what areas I should be focusing my attention?
3. Planning for the future
How do we plan the best way of achieving our objectives?
4. Decision making
How should I decide what to do?
5. Managing time and delegation
How do I identify priority tasks and who will tackle them?
6. Recruiting and selecting
How do I choose the best person for the job?
7. On the job training
How do I train my staff to be more effective at work?
8. Leadership
How do I develop an effective leadership style?
9. Motivating your team
How can I get my team to work more effectively?
10. Feedback skills
How do I give and receive feedback to ensure the effective performance of my team members?
11. Managing assertively
How can I learn to manage others without manipulating them?
12. Face to face communication skills
How can I communicate effectively when face to face with others?
13. Written communications
How can I express myself clearly when writing?
14. Managing meetings
How do I ensure that my management meetings make effective decisions?
15. Managing budgets
How do I work out and manage my unit's budget?
16. Solving problems together
How can I help my staff resolve personal and professional problems that affect their work?
17. Performance appraisal
How can I conduct both formal and informal reviews to improve staff performance?
18. Customer care
How can I make sure I manage to be responsive to the needs of my customers?
19. Managing change
How can I manage change and create a more effective section?
20. Continuing professional development
How can I continue to develop my management skills and expertise?
557 pages, with 244 OK to copy pages.