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Select Video / DVD :	ACT Fair! Effective Discipline Age: Realising the Benefits of a Diverse Workforce As Old As You Feel Assertiveness Skills (RSB) Best of the Bunch Body Language Skills at Work Bully Beware Bullying Prevention - Employee Awareness & Response Bullying Prevention - Roles & Responsibilities for Supervisors & Managers Call Centre Series Can You Hear Me? Challenging Absenteeism Challenging Behaviour Change Management (RSB) Coaching (RSB) Coaching Skills Colleagues as Customers Communication Intelligence Complaint Handling (RSB) Compliance is Just the Beginning Conflict Resolution (RSB) Corporate Ethics (RSB) Dealing with Difficult People Developing Leadership Skills Disability Confident Diversity Challenge Easywriter Emotional Intelligence (RSB) Equality Challenge Feedback Techniques Find Your Voice: How to Manage People Front-line Customer Care Gender Matters Giving Feedback Goals & Objectives (RSB) Hopscotch: Step into Change DVD Improving Attendance: What managers and their teams can do Improving Customer Service (RSB) Influencing Others (RSB) Interviewing / Selection (RSB) Introduction to Sexual Harassment for Supervisors and Managers (Industrial Setting) Introduction to Sexual Harassment for Supervisors and Managers (Office Setting) Introduction to Sexual Harassment in the Workplace (Industrial Setting) Introduction to Sexual Harassment in the Workplace (Office Setting) It's Not What You Say... It's Personal Leadership (RSB) Leadership Management Mix Leadership Style Learning Needs Interview Learning Needs Set Learning Plan Interview Learning Review Interview Learning Styles (RSB) Listening (RSB) Live and Learn Making Every Call Count Managing - only just Managing Meetings (RSB) Managing Poor Performance (RSB) Managing With Style (VHS Video) Motivation Matters: A 90-minute Workout Negotiating Skills (RSB) On-the-Job Coaching: A 90-minute Workout Personal Effectiveness (RSB) Powerful Presentation Skills: A 90-minute Workout Presentation Skills (RSB) Pressure / Stress Management (RSB) Problem Solving (RSB) Race: Creating an Inclusive Workplace Recipe for Health and Safety Recipe for Success Reducing Absenteeism Set Relating to Your Customers Religion and Belief Sales Effectiveness (RSB) Setting Objectives Sexual Orientation Skilful Appraisal Skilful Selection Solving Performance Problems Set Solving Performance Problems: The Diagnostic Interview Solving Performance Problems: The Performance Improvement Plan Team Building (RSB) Team Communication (RSB) Telephone Service Excellence (RSB) The Difference: Diversity at Work Time Management (RSB) Under Pressure Valuing Diversity in Teams Who Killed the Customer? Who Killed the Sale? Workplace Discrimination - Employee Awareness & Response Workplace Discrimination - Roles & Responsibilities for Supervisors & Managers Workplace Liability.com - Using email & internet
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