10 Top Customer Service Games
Games and activities are a really effective method of encouraging both learning and application of the learning. Games are memorable, competitive, action packed and fun and these10 games not only deliver these feelings but will also provide key messages and learning’s about providing consistently great service for all customers.
The 10 complete games in 10 Top Customer Service Games are ready to go – all the materials are included for up to 12 players for each game – game cards, dice, wheel spinner, counters, players’ and facilitator’s instructions. There are timings and applications grids, and suggestions for using the games from ‘mini’ sessions to a 2-day course.
Key learning points:
- Interact with both internal and external customers using any medium they choose to use; Face to face; Telephone; Letter; E-mail
- Clarify the skills involved in delivering customer service
- Understand the benefits of giving great customer service
- Remove internal barriers to the service your organisation provides
- Become acutely aware of all the signals given off by customers
- Adopt appropriate behaviour dependent upon the mood of your individual customers
- Build questioning skills to discover the customer’s needs and desires
- Use positive, compelling and powerful words to win yourself a hearing
- Order your conversation to guide your customers to a positive conclusion
- Use storytelling to paint exciting and vivid pictures
Please note: Due to the number of small components included, this game is not returnable.
Price: £497.00 + carriage + VAT
Download the Facilitator's Guide