Call Centres: Maximising Performance
This pack contains 16 ready-to-run training activities to develop your agents and improve their performance, whatever level they're starting from.
Activities focus on the vital issues and challenges that apply to all call centre environments: equipping you with a ready-made series of solutions for training, coaching and motivating all kinds of call centre personnel. Help your people sharpen up all the specific skills they need - and also broaden their vision, so they'll become more effective, more knowledgeable, and more motivated.
Price: £249.00 + carriage
Click here to download a sample activity