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Products

Transactional analysis for trainers
Coaching (RSB)
On-the-Job Coaching: A 90-minute Workout
Can You Hear Me?
Developing Leadership Skills
Designing and delivering effective coaching programmes
Presentation Skills (RSB)
Learning Needs Set
Induction Toolkit CD
Bully Beware
Boost your emotional intelligence - tools and techniques
Using facilitation techniques to achieve outcomes and buy-in
Under Pressure
10 Top Customer Service Games
Toolkit for Organisational Change CD
Best of the Bunch
Choosing and Using External Consultants
Hopscotch: Step into Change DVD
Time Management (RSB)
Assertiveness Skills (RSB)
Listening (RSB)
Negotiating Skills (RSB)
Managing Poor Performance (RSB)
Influencing Others (RSB)
Complaint Handling (RSB)
Goals & Objectives (RSB)
Managing Meetings (RSB)
Improving Customer Service (RSB)
Team Communication (RSB)
Leadership (RSB)
Pressure / Stress Management (RSB)
Telephone Service Excellence (RSB)
Emotional Intelligence (RSB)
Learning Styles (RSB)
Team Building (RSB)
Change Management (RSB)
Personal Effectiveness (RSB)
Sales Effectiveness (RSB)
Problem Solving (RSB)
Corporate Ethics (RSB)
Conflict Resolution (RSB)

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