Communication Skills
At last! Here are modern communication skills training activities – including effective use of e-mail, voice-mail and audio conferencing – at your fingertips and ready to run!
With Communication Skills, you’ve got all the essential skills of communication covered – including much-needed skills development for the modern channels of communication that are becoming part of everyday working life.
Whether you are seeking ideas to boost your existing communication skills sessions, or building a new programme from scratch, this is your ready-to-run goldmine of 22 communication training activities.
Activities on those core skills that will always be in demand: influencing skills, telephone techniques, questioning and listening skills, team communication, handling difficult people.You’ll also get activities that help you cover those communication skills that can often be overlooked: tone of voice, networking, and establishing rapport with colleagues to ensure smooth working relationships.
Here are 22 activities to build those essential communication skills:
- Questioning and listening skills to find out exactly what your customers need
- Feedback and rapport building techniques to ensure smooth day-today work with colleagues
- Assertiveness and influencing skills to create win-win outcomes with suppliers and colleagues
- Networking skills to create a supportive, learning network both within and outside your organisation
- Plus proven activities to keep your people bang up to date with all the new communication channels: e-mail, voicemail, audio and videoconferencing.
Contains CD-ROM
Author: Sarah Cook
Pages: 380
'OK to copy' pags: 133
Price: £249.00 + carriage + VAT
Click here to download a sample activity