Dealing with Difficult and Aggressive Behaviour CD
Give people the skills they need to handle anything their job throws at them – confidently, professionally and calmly. When you’re asking people to deal face to face with the public, there can be risks to them and to your organisation.
The 19 practical training activities in this resource are designed to help protect your people from aggressive or unwelcome behaviour in their working environment. Each activity is targeted on getting the best possible outcomes from even the worst case scenarios. All the activities focus on developing individual and organisational effectiveness in dealing with difficult and aggressive behaviour – whatever the source.
Author: Caroline Love
Pages: 328
'OK to copy' pages: 99
(The activity pack sold for £249. The printed pack is no longer available, however this item is the CD taken from the pack which contains the entire resource as a printable PDF, allowing you to print off pages from the CD as you wish. The content is identical. It also contains PowerPoint slides taken from the original pack.)
Price: £150.00 + carriage + VAT