Dealing with Difficult and Agressive Behaviour - Revised
Give people the skills they need to handle anything their job throws at them – confidently, professionally and calmly. When you’re asking people to deal face to face with the public, there can be risks to them and to your organisation.
The 19 practical training activities in this resource are designed to help protect your people from aggressive or unwelcome behaviour in their working environment. Each activity is targeted on getting the best possible outcomes from even the worst case scenarios. All the activities focus on developing individual and organisational effectiveness in dealing with difficult and aggressive behaviour – whatever the source.
Author: Caroline Love
PAges: 328
'OK to copy' pages: 99
Price: £249.00 + carriage + VAT