Disability Confident
Meeting legal obligations and adopting best practice
The new provisions of the Disability Discrimination Act 1995 ("DDA") which came into effect in October 2004 have reinforced the need for all organisations, large and small, to ensure that they are meeting their obligations to customers and employees.
Disability Confident enables individuals to assess how they and their organisation can meet:
- The needs of employees with disabilities.
- Their legal obligations, avoiding litigation costs and damage to reputation
- The needs of disabled customers (whose spending power along with those of family and friends is estimated to be £80 billion of the UK's disposable income per year)
Disability Confident is a comprehensive, practical DVD/video programme which empowers staff at all levels to become comfortable and confident when dealing with disabled customers or colleagues.
Disability Confident works as both a linear course and a reference guide - users can return to the resource as needed to access detailed information about different disabilities or legal requirements and work through the materials at their own pace.The resource features disabled people in a range of typical customer and colleague scenarios, containing a variety of interactive challenges. It has been developed in conjunction with disabled people, many of whom are featured in the resource. They provide invaluable insights into how organisations and their staff can ensure people with disabilities get equal access both as customers and employees. Learning is reinforced by printable checklists and confidence quizzes.
Key learning outcomes
- Understanding that disability is a key issue for all staff, not just those responsible for facilities
- Re-assessment of attitudes to disability
- Recognition that what really disables a person is not their impairment but the attitudes of others and a lack of facilities
- Understanding of the requirements of the DDA
- Knowing the most appropriate ways to serve disabled customers and work with disabled colleagues
- Understanding the types of 'reasonable adjustments' that need to be made for staff and customers with disabilities
Contents: DVD and Video, Trainer’s Notes/Self Study Guide
Price: £995.00 + carriage + VAT
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