Excellent Customer Service CD
It won’t take you long to find the many ways Excellent Customer Service can be used. This versatile toolkit will slash hours off your preparation time for customer service programmes. Everything you need to run effective workshops is included and the toolkit’s detailed explanations and expert instructional design mean that you can also confidently pass on units to team leaders and managers to use themselves.
The focus is on your people and their customers, so whatever business you’re in, this toolkit has the all the raw ingredients you need. Whether it’s seeking feedback, benchmarking best practice, or implementing customer service standards, there are ready-made tools to set everyone off on the right track.
Author: Susan Iacovou and Caroline Clemie
Pages: 568
'OK to copy' pages: 222
(The activity pack sold for £249. The printed pack is no longer available, however this item is the CD taken from the pack which contains the entire resource as a printable PDF, allowing you to print off pages from the CD as you wish. The content is identical. It also contains PowerPoint slides taken from the original pack.)
Price: £150.00 + carriage + VAT