Excellent Customer Service
It won’t take you long to find the many ways Excellent Customer Service can be used. This versatile toolkit will slash hours off your preparation time for customer service programmes. Everything you need to run effective workshops is included and the toolkit’s detailed explanations and expert instructional design mean that you can also confidently pass on units to team leaders and managers to use themselves.
The focus is on your people and their customers, so whatever business you’re in, this toolkit has the all the raw ingredients you need. Whether it’s seeking feedback, benchmarking best practice, or implementing customer service standards, there are ready-made tools to set everyone off on the right track.
Contains CD-ROM
Author: Susan Iacovou and Caroline Clemie
Pages: 568
'OK to copy' pages: 222
Price: £249.00 + carriage + VAT