The Assertiveness Skills Pack
Making sure your behaviour and communication is assertive is invaluable in the workplace. But there is a fine line between non-assertive behaviour, assertive behaviour and aggression.
Learning how to understand the impact of your behaviours on others and yourself will make it far easier for you to do your job, to get others to perform for you and to enhance your relationships both within and outside the organisation.
Use The Assertiveness Skills Pack to demonstrate the benefits of assertive communications in a wide range of workplace situations. It will help your people to recognise and respond appropriately to the three broad styles of behaviour within assertiveness: non-assertive, aggressive and assertive. Not only will this increase their self-awareness of their own behaviours, but it will also give them the skills to deal confidently and professionally with colleagues and customers.
Contains CD-ROM
Author: Joanna Gutmann
Pages: 242
'OK to copy' pages:128
Price: £249.00 + carriage + VAT