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Competencies Activity Pack CD
Competency Toolkit CD
Essentials of Management CD
Using Accelerated Learning Techniques CD
Managing Tricky Situations Involving People at Work CD
Ten-Minute Customer Service CD
Team Working Activity Pack CD
Dealing with Difficult and Aggressive Behaviour CD
Team Leader's Development Manual CD
Project Management Activity Pack CD
Time to be Effective CD
Skills of Appraisal and Performance Review CD
Essential Interpersonal Skills for Outstanding Managers CD
Mentoring CD
Using Emotional Intelligence at Work CD
Negotiation Skills CD
The effective learning and development administrator
Sales Effectiveness (RSB)
Training Games for Trainers CD
Ten-minute People Development CD
Ten-minute Health, Safety & Responsibility at Work CD
Assertiveness Skills Pack CD
Facilitation Toolkit CD
Managing the Poor Performer CD
Stress Management at Work CD
Excellent Customer Service CD
Toolkit for Organisational Change CD
Best of Icebreakers and Endings CD
Practical Decision-making Skills for Managers CD
Setting Objectives & Seeing Them Through CD
Induction Toolkit CD
Action Learning Toolkit CD
Interviewing / Selection (RSB)
The successful learning and development manager
NVQ Assessor Toolkit CD
30 Practical Exercises: Improving Customer Care CD
101 Great Training Games CD
30 Practical Exercises: Making Motivation Work CD
Business Writing Toolkit CD
30 Practical Exercises: Successful Leadership CD
Advanced Presentation Techniques CD
Developing an Emotionally Intelligent Team CD
Communication Skills CD
Discipline and Grievance: 30 Case Studies and Activities CD
30 Practical Exercises: Reducing Absenteeism CD
Emotionally Intelligent Trainer's Toolkit CD
First-time Leadership CD
Motivation in Practice CD
Valuing Diversity at Work
High Profile Trainer CD
Reducing Absenteeism Set
Influencing Others (RSB)
101 Questionnaires, Checklists and Proformas
Emotional Intelligence (RSB)
Change Management (RSB)
Working with Disability
Workplace Liability.com - Using email & internet
Training Templates CD
Team Communication (RSB)
NLP for Business Excellence
50 Top Tips for Reducing Absenteeism
Colleagues as Customers
Challenging Absenteeism
Listening (RSB)
Negotiating Skills (RSB)
30 Practical Exercises: Reducing Absenteeism
Motivation in Practice
Bully Beware
Improving Attendance: What managers and their teams can do
Best of Energisers and Pacechangers

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