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Stress Management at Work CD
Action Learning Toolkit CD
Developing an Emotionally Intelligent Team
Training Games for Trainers CD
Developing an Emotionally Intelligent Team CD
Internal consulting skills
Skills of Appraisal and Performance Review CD
NLP for Business Excellence
Discipline and Grievance: 30 Case Studies and Activities CD
Personal Effectiveness (RSB)
Appraisal interviewing skills
Powerful Presentation Skills: A 90-minute Workout
Using role play and live action in interpersonal skills training
Developing Leadership Skills
TJ: The publication for learning and development
30 Practical Exercises: Successful Leadership CD
Essentials of Management CD
Relating to Your Customers
Team Leader's Development Manual CD
Using Emotional Intelligence at Work CD
Negotiation Skills CD
Emotionally Intelligent Trainer's Toolkit CD
Gender Matters
Mentoring CD
Competencies Activity Pack CD
Managing Tricky Situations Involving People at Work CD
Transactional analysis for trainers
Assertiveness Skills Pack CD
Facilitation Toolkit CD
Managing Meetings (RSB)
Ten-Minute Customer Service CD
Using Accelerated Learning Techniques CD
Designing and delivering effective coaching programmes
Ten-minute People Development CD
Ten-minute Health, Safety & Responsibility at Work CD
Team Working Activity Pack CD
Managing the Poor Performer CD
Project Management Activity Pack CD
Time to be Effective CD
Essential Interpersonal Skills for Outstanding Managers CD
Dealing with Difficult and Aggressive Behaviour CD
Excellent Customer Service CD
Best of Icebreakers and Endings CD
Practical Decision-making Skills for Managers CD
Induction Toolkit CD
Setting Objectives & Seeing Them Through CD
Competency Toolkit CD
Toolkit for Organisational Change CD
Reducing Absenteeism Set
NVQ Assessor Toolkit CD
The exceptional trainer's toolkit
Train the non-trainer
Measuring the impact of learning and development
Creating successful training workshops
The accelerated trainer's masterclass
Best of the Bunch
Communication Skills CD
30 Practical Exercises: Improving Customer Care CD
Working with Disability
Train the Trainer Complete
30 Practical Exercises: Making Motivation Work CD
Business Writing Toolkit CD
30 Practical Exercises: Successful Leadership
Advanced Presentation Techniques CD
Emotionally Intelligent Trainer's Toolkit
101 Great Training Games CD
Advanced influencing skills for trainers
30 Practical Exercises: Reducing Absenteeism CD
First-time Leadership CD
Motivation in Practice CD
Diversity Challenge
High Profile Trainer CD
50 Top Tips for Reducing Absenteeism
Colleagues as Customers
Managing Age Diversity
Internet Ideas for the Resourceful Trainer
Valuing Diversity at Work
Assertiveness Skills (RSB)
Challenging Absenteeism
Coaching (RSB)
Listening (RSB)
Negotiating Skills (RSB)
Managing Poor Performance (RSB)
Influencing Others (RSB)
Complaint Handling (RSB)
Goals & Objectives (RSB)
Improving Customer Service (RSB)
Team Communication (RSB)
Leadership (RSB)
Pressure / Stress Management (RSB)
Time Management (RSB)
Telephone Service Excellence (RSB)
Emotional Intelligence (RSB)
Learning Styles (RSB)
Team Building (RSB)
Change Management (RSB)
Presentation Skills (RSB)
Sales Effectiveness (RSB)
Problem Solving (RSB)
Corporate Ethics (RSB)
Conflict Resolution (RSB)
30 Practical Exercises: Reducing Absenteeism
Motivation in Practice
Bully Beware
Improving Attendance: What managers and their teams can do
101 Questionnaires, Checklists and Proformas
Best of Energisers and Pacechangers

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