Dealing with difficult people
The world may be enriched by diversity, but at times we may all wish that everyone else could behave like us. When people are ‘difficult’, we may struggle to cope with them. This practical approach to handling difficult people situations will help you to develop coping and managing strategies to defuse unpleasant situations, negotiate calm and feel better about your relationship with the difficult person. This one-day interactive workshop is for anyone wishing to learn more about handling difficult situations with people, whether within or outside the workplace, whether face to face or on the telephone.
Presenter: Keith Tanner
Event dates
London - 15 July 2010
London - 09 December 2010
Price: £497.00 + VAT
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