Dealing with Difficult People
There’s no failsafe way to deal with difficult behaviour, but this video offers a four stage approach that can be used in many different situations. It’s also a versatile resource to help your people explore their own views and techniques relating to this tricky subject. These videos show how one professional, Phillip Hodson, deals with three different kinds of difficult people: the workaholic who upsets members of her team, the ‘overcommunicator’ who doesn’t shut up, and the boss who can’t focus on what needs to be done. The first video contains interviews between Phillip and each character. Neither Phillip nor the three individuals in the interviews have a script to work to. This makes the communication real and ‘rough’ around the edges – and it makes for compelling viewing. The second interview contains extracts from the three interviews, with analysis and commentary by Phillip.
Price: £699.00 + carriage + VAT
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