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Assertiveness at work
Under Pressure
Making Every Call Count
Mind mapping techniques
Advanced Presentation Techniques
Developing an Emotionally Intelligent Team CD
Powerful Presentation Skills: A 90-minute Workout
Developing an Emotionally Intelligent Team
Easywriter
Taking control of your time
Team Leader's Development Manual CD
30 Practical Exercises: Successful Leadership
30 Practical Exercises: Successful Leadership CD
Boost your emotional intelligence - tools and techniques
The successful learning and development manager
Transactional analysis for trainers
Coaching Skills
Dealing with Difficult and Aggressive Behaviour CD
Internal consulting skills
Stakeholder engagement and partnership working
Leadership Management Mix
Appraisal interviewing skills
Using Emotional Intelligence at Work CD
Recipe for Success
Thinking on the spot techniques
Developing Leadership Skills
First-time Leadership
Advanced Presentation Techniques CD
Managing tricky training situations
Valuing Diversity in Teams
Team Working Activity Pack CD
Managing stress
Advanced presentation skills
First-time Leadership CD
Managing - only just
Training Games for Trainers CD
Personal Effectiveness (RSB)
NVQ Assessor Toolkit CD
Measuring the impact of learning and development
The accelerated trainer's masterclass
Designing and delivering effective coaching programmes
Return on investment
30 Practical Exercises: Improving Customer Care CD
30 Practical Exercises: Making Motivation Work CD
30 Practical Exercises: Making Motivation Work
30 Practical Exercises: Improving Customer Care
Change Management (RSB)
Interviewing / Selection (RSB)
30 Practical Exercises: Reducing Absenteeism
Talent Management CD
Training Placemats CD
30 Practical Exercises: Reducing Absenteeism CD
Managing Age Diversity
Negotiating Skills (RSB)
Effective Online Learning Toolkit
Challenging Behaviour
Corporate Ethics (RSB)
Influencing Others (RSB)
Train the non-trainer
Conflict Resolution (RSB)
Team Communication (RSB)
Absence Management e-learning
Problem Solving (RSB)
Listening (RSB)
Pressure / Stress Management (RSB)
Time Management (RSB)
Dealing with difficult people
The Difference: Diversity at Work
Visionary leadership
Networking knowledgeably
On-the-Job Coaching: A 90-minute Workout
Dealing with Difficult People
Learning Needs Interview
Find Your Voice: How to Manage People
Call Centre Series
Ten-minute People Development CD
Learning Plan Interview
Advanced influencing skills
Front-line Customer Care
Leadership Style
Sexual Orientation
Setting Objectives
Winning people over
Developing People Effectively CD
Project Management Activity Pack CD
Credibility, confidence and charisma
Valuing Diversity at Work
Knowing myself......understanding others
Managing Tricky Situations Involving People at Work CD
Religion and Belief
101 Great Training Games CD
Business Writing Toolkit CD
Diversity Challenge
Age: Realising the Benefits of a Diverse Workforce
The Business Writing Toolkit
Disability Confident
Feedback Techniques
Persuasive writing skills
Hopscotch: Step into Change DVD
Time to be Effective CD
Negotiation tactics and techniques
Motivation in Practice
Skilful Appraisal
Ten-Minute Sales Skills
Motivation in Practice CD
The influential communicator
Leadership (RSB)
Communication Skills CD
As Old As You Feel
Counselling skills - in a work context
Discipline and Grievance: 30 Case Studies and Activities CD
Developing effective facilitation skills (2-day)
Confidence at work
Coaching (RSB)
Can You Hear Me?
Race: Creating an Inclusive Workplace
Learning Review Interview
Solving Performance Problems: The Diagnostic Interview
Team Building (RSB)
Negotiation Skills CD
Managing People Through Change
Communication Intelligence
Excellent Customer Service CD
The Ten-Minute Trainer
Assertiveness Skills Pack CD
Best of Icebreakers and Endings CD
Assertiveness Skills (RSB)
Skills of Appraisal and Performance Review CD
Essential Interpersonal Skills for Outstanding Managers CD
Complaint Handling (RSB)
Managing Meetings (RSB)
Gender Matters
Induction Toolkit CD
Emotional Intelligence (RSB)
Body Language Skills at Work
Presentation Skills (RSB)
NLP for Business Excellence
Bully Beware
Putting your point across clearly, concisely and confidently
Negotiation & Influencing CD
TJ: The publication for learning and development
Compliance is Just the Beginning
Managing Poor Performance (RSB)
Learning Styles (RSB)
Sales Effectiveness (RSB)

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