Frontline Customer Care
It feels good to do that little bit extra for your customers. It makes the working day more enjoyable and increases job satisfaction. This upbeat, short DVD shows how to enthuse your frontline people to take ownership of the service they provide. Using positive role models in four different customer service situations, you’ll be demonstrating that offering good service is rewarding for all parties. It makes the day more enjoyable and gives job satisfaction. Everyone reaps the benefits – the individual who delivers the service, the customer and the organisation. The DVD demonstrates the rewards of delivering excellent customer service. And the accompanying workbook encourages participants to consider what it’s like to be a customer in your organisation.
Price: £985.00 + carriage + VAT
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