30 Practical Exercises: Improving Customer Care
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Customer care is critical to all companies and all companies have both internal and external customers. Customers are much more demanding these days – just think, when you are a customer, how high are your expectations? So equally, it is our responsibility to make sure our customers’ expectations are exceeded.
30 Practical Exercises: Improving Customer Care gives you the variety and flexibility you need to provide new and innovative customer care courses.
Author: Tony Weightman
Pages: 278
'Ok to copy' pages: 60
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Price: £186.75 + carriage + VAT
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