It's Not What You Say...  

Excellent customer service comes when all your staff are committed. It is not just the front line staff who need to be customer aware, who build and maintain the relationship. Front line staff rely on others in the organisation to deliver their promises.

This realistic drama video shows your staff exactly why excellent communication skills are vital to excellent customer service. That not only must they  do and say the right things, but their body language, tone of voice and the way they listen to customers is also giving the right message.

This video resource works well as a stand alone training session, or as part of a longer session on customer service or communication skills. There is a detailed Trainer’s Guide to assist you in preparing for the training session, as well as a Self-study Guide for those who want to work alone. At the end of the drama video there is an analysis of the learning points which will give your group loads of extra ideas and thoughts to take away with them.

It’s Not What You Say... will make sure all your staff understand that great customer service applies to everyone in the organisation.

Price: £985.00 + carriage + VAT

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