It's Personal  

This motivational DVD is ideal for anyone who in direct contact with customers, including team leaders and managers. This programme joins Rick Stein and his team, to demonstrate the skills and attitudes that underpin their reputation for great customer service. It also looks at the key issues for team leaders and gives advice on ‘difficult’ customers.

There is a stimulating case study, and all key training messages have been organised into subject sections. The subject areas covered include:

• Customer service training
• Management development
• Induction and personal development

Key Learning Points:

• Having the right attitude
• Knowing your business
• Communicating positively
• Taking responsibility
• Learning from experience

DVD or Video consisting of 3 programmes: 20, 17 and 5 minutes, user guide & detailed training notes.

Price: £1199.00 + carriage + VAT

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