Leadership Management Mix  

This DVD follows the story of Helen and Nisha who have been shortlisted for the position of ‘manager’ at a new customer contact centre.

One is a true ‘team leader’; she has the whole team motivated, involved and ready to support her. The other is a very competent ‘manager’; meticulous, well-organised and always delivers on time. They both bring valuable skills, but which candidate offers the best mix for the job?

The engaging and realistic drama joins the recruitment process as the board interviews each of the candidates and examines both in fine detail, assessing their strengths and weaknesses and what this means to the organisation. The programme contains examples of good and bad management & leadership in action, and the discussions of the board bring these to life.

The programme, set in an identifiable workplace environment, will engage you with the issues faced by the selection panel. The Facilitator’s Guide and Self-study Guide, written by experienced trainer Larry Reynolds, will help you to apply these learning points to your own organisation.

Subject areas covered in this DVD include: setting targets, reviewing progress, articulating a vision, inspiring commitment, motivating & developing people, and challenging the status-quo.

The Leadership / Management Mix will help people at all levels to gain a full appreciation of what it takes to become more successful as both a Manager and a Leader.

Price: £1199.00 + carriage + VAT

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