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Excellent Customer Service CD
101 Questionnaires, Checklists and Proformas
Emotionally Intelligent Trainer's Toolkit
Induction Toolkit CD
Accelerated Learning CD
NVQ Assessor Toolkit CD
Emotionally Intelligent Trainer's Toolkit CD
Measuring the impact of learning and development
Choosing and Using External Consultants
Analysing Development Needs CD
The Business Writing Toolkit
Internet Ideas for the Resourceful Trainer
Action Learning Toolkit CD
Managing People Through Change
Facilitation Toolkit CD
Best of the Bunch
Developing leaders and managers
Toolkit for Organisational Change CD
TJ: The publication for learning and development
Taking fast effective notes
Business Writing Toolkit CD
Competency Toolkit CD
Using role play and live action in interpersonal skills training
First-time Leadership
Strategic HR CD
Facilitation CD
Coaching and Mentoring CD
Leadership CD
Project Management CD
Managing Diversity CD
Developing People Effectively CD
Change Management CD
Performance Management CD
Creating Great Teams CD
Career Management CD
Talent Management CD
Interpersonal Communication CD
Recruitment & Selection CD
Management Development CD
Negotiation & Influencing CD
Corporate Social Responsibility & Ethics CD
Customer Care CD
Learning Review Interview
Live and Learn
Managing Age Diversity
Learning Plan Interview
Leadership (RSB)
High Profile Trainer CD
Learning Needs Set
Effective Online Learning Toolkit
Learning Needs Interview
The effective learning and development administrator
The accelerated trainer's masterclass
Using Accelerated Learning Techniques CD
Coaching Skills
Valuing Diversity in Teams
Developing peak mental performance
Return on investment
Learning needs analysis
Training Placemats CD
Relating to Your Customers
It's Personal
Giving Feedback
Hopscotch: Step into Change DVD
Training Placemats 2 CD
Skilful Selection
Ten-minute People Development CD
Absence Management e-learning
Developing Leadership Skills
Ten-Minute Customer Service CD
101 Great Training Games CD
Designing and delivering effective coaching programmes
Best of Icebreakers and Endings CD
Feedback Techniques
Train the Trainer Complete
The successful learning and development manager
10 Top Customer Service Games
Training Templates CD
Learning Styles (RSB)
Advanced influencing skills for trainers
Gender Matters
NLP for Business Excellence
Train the non-trainer
Disability Confident
Leadership Style
On-the-Job Coaching: A 90-minute Workout
Recipe for Success
As Old As You Feel
Managing - only just
Setting Objectives
Mentoring CD
Developing effective facilitation skills (2-day)
Recipe for Health and Safety
Internal consulting skills
Under Pressure
Training Games for Trainers CD
The exceptional trainer's toolkit
It's Not What You Say...
Creating successful training workshops
Easywriter
Managing Tricky Situations Involving People at Work CD
Leadership Management Mix
Stress Management at Work CD
Assertiveness Skills Pack CD
Age: Realising the Benefits of a Diverse Workforce
Who Killed the Customer?
Who Killed the Sale?
Setting Objectives & Seeing Them Through CD
Time to be Effective CD
Body Language Skills at Work
Sexual Orientation
Motivation in Practice
Ten-Minute Sales Skills
Motivation in Practice CD
Religion and Belief
Diversity Challenge
Challenging Behaviour
Best of Energisers and Pacechangers
Communication Skills CD
Discipline and Grievance: 30 Case Studies and Activities CD
Age Awareness e-learning
Appraisal interviewing skills
Race: Creating an Inclusive Workplace
Coaching (RSB)
Influencing Others (RSB)
Pressure / Stress Management (RSB)
Emotional Intelligence (RSB)

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