Listening (RSB)
Listening skills are a vital part of the oral communication process. Most of us think of listening as a passive activity where we simply take in information sent by others (sometimes well and sometimes not so well).
As an active listener, you learn to hear what people are really saying. Basically, good listeners are good concentrators. We need to teach ourselves how to concentrate more effectively, so we can become better listeners.
This topic outlines the behaviours associated with good listening and offers individuals a practical step-by-step guide to becoming more adept in all of their future communication interfaces.
This Rapid Skill-Builder® shows you how to apply the following key action steps:
1. Focusing your attention so as to concentrate on what another person is saying by minimizing distractions and concentrating carefully
2. Following others’ words, core meaning and key points carefully allows the full communication to be appreciated
3. Filtering the information you receive, analyzing the meaning behind the words, and ensuring that you suspend judgment
4. Feeling or appreciating the real meaning behind a message by watching body language and tuning in to the emotions of the other party or parties
5. Feeding back what you heard by paraphrasing and summarising key points and allowing the other party to clarify or explain any confusion
6. Finishing a conversation by checking your final understanding and summarizing anything that has been agreed upon
Rapid Skill-Builder Mechanics and Components
Each topic in the Rapid Skill-Builder series operates in the same way with a number of elements for both the facilitator and the participants:
1 DVD Programme (around 20 minutes in length)
The DVD programme on disc 1 provides around 20 minutes of explanatory material in four sections (although the disc can be paused at any stage according to facilitator or participant needs). It also contains four vignettes, each with an inadequate or negative response, then again with a positive or more suitable response. These aim to practically illustrate skills that have been described in theory. There are a number of sections introducing and discussing the topic, and the DVD ends with a summary of the main points.
1 copy of the 42-page Facilitator’s Guide
The Facilitator’s Guide contains information for the facilitator to use in preparation for and during the training itself. There are scripts of the video scenes, discussion topics to raise (and suggested responses), group exercises, and further background to the topic. After each video vignette, the facilitator’s guide highlights the theory that surrounding the negative and positive scenes, to allow the facilitator to discuss this further with the participants.
10 copies of the 12-page Delegates’ Workbook
The 12-page Delegates’ Workbook provides program participants with an overview of the topic in six stages. These six stages correspond to the model used in the Action Template shown on the back page. This resource can be easily read ahead of or during a workshop session by participants and also serves as a convenient ready-reference guide to take away after the workshop is over. During the training session, participants discuss - and can complete exercises - within the delegates’ workbooks. Additional copies of the workbooks can be purchased from Fenman if required.
1 CD containing Presentation Material
Accompanying the DVD is a 16/17 slide presentation in Flash format that summarises key points from both the DVD. The Facilitator’s Guide has a number of exercises in which participants can engage. The presentation is scripted for facilitators so that even inexperienced trainers can use the material with minimal level of knowledge and preparation.
1 CD with additional resources and a PowerPoint presentation
10 ‘cue-cards’ for participants to take away
These small, pocket-sized colour cards containing all the theories and models discussed in the training session, so that your participants can take away the key points and refer to them at any time.
N.B. The free preview copy contains: 1 full-length preview of the training DVD, 1 facilitator’s guide, 1 delegate’s workbook and 1 cue-card.
Price: £895.00 + carriage + VAT
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