PRIVACY POLICY

Fenman Limited is committed to complying with data protection laws and ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

  1. The information we collect and how we use it.

    When you register on the website, we need to know your name, postal address, email address, telephone number, payment card number and expiry date.

    We gather this information to allow us to process your registration and process any orders for TrainerActive Credits. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account.

    We may also use aggregate information as statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual or organisation.

    From time to time we may provide your information to our customer services agencies for research and analysis purposes so that we can monitor and improve the services that we provide. We or our agents and sub-contractors may contact you by post or email to ask you for your feedback and comments on our website and Content.

    We may also use your information to provide you with information about special features of our website or any other service or products of Fenman Limited or its group of companies we think may be of interest to you. If you would rather not receive this information, please send us an email message to service@fenman.co.uk.

    We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to service@fenman.co.uk.
    Should you have requested on registration, we will also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. We will not pass your information to any third party except as specifically stated in this policy or required by law.

  2. Our use of Cookies and other information gathering technologies

    From time to time we use Cookies on this site. Cookies are small text files that your web browser leaves on your hard drive to recognise you as a repeat user of our website. If you do not want cookies to be used, you should access the features of your web browser for the procedure to disable them. However, this may result in reduced enjoyment from our website.

  3. How we protect your information

    The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

    We employ reasonable managerial and technical measures to ensure that your information is secure. For example all personally identifiable information is maintained behind a firewall.

    We also provide you with a user name and password when you register with this website. It is your responsibility to keep these secure, and we cannot be responsible for any use or mis-use of them.

    We also keep your information confidential. The internal procedures of Fenman Limited cover the storage, access and disclosure of any information.

  4. Sale of Business

    If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

  5. Updating your Details

    If any of the information you have provided to Fenman Limited changes, for example, if you change your email address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an email to service@fenman.co.uk or by sending a letter to The Commercial Director at Fenman Limited, Unit 2, e-space North, 181 Wisbech Road, Littleport, Cambridgeshire, CB6 1RA or by making the changes on-line through the website.

  6. Your Consent

    By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you if we make any changes so that you may consent to our use of your information in that way. Continued use of this service will signify that you agree to any such changes.

    Owing to the global nature of the internet and payment processing infrastructure, any information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However we have taken steps outlined above to try and improve the security of your information. By submitting your information you consent to these transfers.

  7. How to contact Fenman Limited

    The Data Controller in relation to the information that you provide is Fenman Limited and the Data Protection Representative is the Commercial Director. We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to service@fenman.co.uk or alternatively write to us at Fenman Limited, Unit 2, e-space North, 181 Wisbech Road, Littleport, Cambridgeshire, CB6 1RA.