>> Communication training activities
| Activities 131 to 140 returned from 289 training activities found |
| Seeking customer feedback | featured in: Excellent Customer Service |
| Use this training resource to demonstrate how to evaluate critically the needs of customers through the design and implementation of a customer service audit. | |
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6 members have downloaded this training activity View more > | |
| Creating a positive image | featured in: Excellent Customer Service |
| Use this training resource to focus on ways of helping customers see the strengths of the team’s services, and to assist team members to recognise and build upon ‘service virtues’ and eliminate or manage ‘service sins’. | |
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34 members have downloaded this training activity View more > | |
| Getting the message across | featured in: Excellent Customer Service |
| Use this training resource to establish the basic rules of communicating, in writing, face to face, and over the telephone, and to give team members the chance to assess and improve their skills in these areas. | |
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33 members have downloaded this training activity View more > | |
| Problem solving | featured in: Excellent Customer Service |
| Use this training resource to gain agreement that it is vital for the organisation to develop a creative problem-solving culture, and to pass on the necessary tools and skills for putting this into practice | |
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13 members have downloaded this training activity View more > | |
| Negotiation skills | featured in: Excellent Customer Service |
| Use this training resource to give the team the necessary skills to perform successful negotiations with their internal customers and suppliers. | |
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18 members have downloaded this training activity View more > | |
| Dealing with difficult customers | featured in: Excellent Customer Service |
| Use this training resource to define types of difficult customers, and to provide the team with a model for dealing successfully with such customers. | |
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124 members have downloaded this training activity View more > | |
| Job design for customer service | featured in: Excellent Customer Service |
| Use this training resource to establish that an organisation looking to provide excellent customer service must insure that its job designs incorporate appropriate customer service principles and ideas. | |
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23 members have downloaded this training activity View more > | |
| Listening properly to the person | featured in: Managing the Poor Performer |
| Use this training resource to provide the participants with the key skill of performance improvement, that of listening to the poor performer on three levels. | |
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2 members have downloaded this training activity View more > | |
| Hiding your own opinion | featured in: Managing the Poor Performer |
| Use this training resource to provide participants with a rationale for hiding their views, and to give them an opportunity to practise it and receive feedback on their performance. | |
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7 members have downloaded this training activity View more > | |
| Key aspects of working with the poor performer | featured in: Managing the Poor Performer |
| Use this training resource to provide participants with a generic set of principles and processes for dealing with any type of poor performer. | |
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12 members have downloaded this training activity View more > | |