>> Customer service training activities
| Activities 11 to 20 returned from 65 training activities found |
| Mind your language | featured in: Creative Customer Contact |
| Use this training activity to enable participants to focus, through language, on the needs of the customer, giving an insight into the importance of the way in which they use words, to explain how to use more powerful approaches, and to develop confidence | |
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51 members have downloaded this training activity View more > | |
| The positive way (welcome to the jungle!) | featured in: Creative Customer Contact |
| Use this training activity to provide participants with an opportunity to reflect upon their own attitude and understand more about how attitude is developed, to practise taking greater control over their own attitude, and to practise techniques to show t | |
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9 members have downloaded this training activity View more > | |
| Remembering | featured in: Creative Customer Contact |
| Use this training activity to give participants an opportunity to develop their memory and memory recall, to provide a set of skills which will aid retention and recall in customer service work, and offer an opportunity to spend more time providing custom | |
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12 members have downloaded this training activity View more > | |
| Getting customers into a state | featured in: Creative Customer Contact |
| Use this training activity to help participants become aware of their own emotional state, how to change the client’s state, and how to understand and be understood to move even the most difficult customers in the desired direction. | |
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35 members have downloaded this training activity View more > | |
| Meditation for customer service | featured in: Creative Customer Contact |
| Use this training activity to provide those in service industries with an understanding of the effects of meditation, together will the tools necessary to include meditation in their everyday working lives, ensuring they are relaxed when approaching custo | |
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5 members have downloaded this training activity View more > | |
| A happy ending | featured in: Creative Customer Contact |
| Use this training activity to offer participants an insight into a different way of looking at service provision, to explore their own level of happiness and understand what happiness is, and to offer an insight into changing their focus and increasing th | |
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12 members have downloaded this training activity View more > | |
| Selling and customer care | featured in: Selling through Customer Service |
| Use this sales skills training activity to enable participants to recognise how they can increase sales by delivering higher-quality customer care. | |
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7 members have downloaded this training activity View more > | |
| Effective customer care demands a positive sales attitude | featured in: Selling through Customer Service |
| Use this sales skills training activity to enable participants to be clear about what customers buy, to help them assess their own attitudes and skills in encouraging customers to buy, and giving them the opportunity to change or improve. | |
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14 members have downloaded this training activity View more > | |
| Sales Skills training - Preparing to sell | featured in: Selling through Customer Service |
| Use this customer care training activity to enable participants to focus on their organisation’s strengths, boost their own confidence and be clear about what they offer to customers that is unique, or at least better than the competition. | |
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38 members have downloaded this training activity View more > | |
| Who buys what, and why | featured in: Selling through Customer Service |
| Use this sales training activity to help participants fully focus on selling products/services to existing customers, the benefits customers gain by buying from them and their organisations, and explore new openings for products and services. | |
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13 members have downloaded this training activity View more > | |