>> Customer Care training activities
| Activities 21 to 30 returned from 94 training activities found |
| Solving problems together | featured in: The Essentials of Management |
| Use this training activity to introduce participants to a counselling skills approach to resolving problems that affect their staff at work, and enable them to identify and develop the skills required to run effective joint problem solving discussions. | |
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8 members have downloaded this training activity View more > | |
| Customer care | featured in: The Essentials of Management |
| Use this training activity to introduce participants to the concepts that underpin offering an effective, high-quality service to their customers, and to give them the opportunity to review how their sections currently handle customers and identify plans for improving customer care. | |
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12 members have downloaded this training activity View more > | |
| Customer care | featured in: The Assertiveness Skills Pack |
| Use this training resource to enable participants to guide their staff in communicating assertively with customers. | |
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7 members have downloaded this training activity View more > | |
| Getting the message across | featured in: Managing Conflict |
| Use this training resource to demonstrate the importance of paying attention to body language, and to consider tactics to use when the listener is not attending or understanding. | |
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28 members have downloaded this training activity View more > | |
| That's not what I meant at all | featured in: Managing Conflict |
| Use this training resource to provide an opportunity for participants to assess their listening skills, to identify the key factors for effective listening, and to practise their listening skill to minimise the potential for conflict. | |
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21 members have downloaded this training activity View more > | |
| Putting yourself in the other person's shoes | featured in: Managing Conflict |
| Use this interpersonal skills training resource to enable participants to recognise and be able to demonstrate empathy. | |
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35 members have downloaded this training activity View more > | |
| Conflict escalation and how to avoid it | featured in: Managing Conflict |
| Use this training resource to enable participants to recognise the drama triangle as a game that people play and to develop strategies to get out and stay out of the game. | |
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23 members have downloaded this training activity View more > | |
| Disagreeing assetively | featured in: Managing Conflict |
| Use this training resource to introduce assertive behaviour and to practise disagreeing assertively to manage conflict effectively. | |
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13 members have downloaded this training activity View more > | |
| Soothing or stoking: the use of questions | featured in: Managing Conflict |
| Use this training resource to identify different types of questions, to review the use of questions and to practise using helpful questions. | |
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8 members have downloaded this training activity View more > | |
| Getting good results | featured in: Managing Conflict |
| Use this training resource to enable participants to identify and practise using a process to achieve good results and avoid possible conflict in one-to-one situations. | |
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18 members have downloaded this training activity View more > | |