>> Customer service training activities
| Activities 21 to 30 returned from 65 training activities found |
| Working with customer personalities | featured in: Selling through Customer Service |
| Use this training activity to enable participants to recognise the four basic types of buyer and so sell more effectively to each type. | |
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52 members have downloaded this training activity View more > | |
| Six steps to selling | featured in: Selling through Customer Service |
| A sales skills training activity that enables participants to sell effectively in an efficient and customer-friendly way, and to give them the opportunity to practise using the six steps. | |
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60 members have downloaded this training activity View more > | |
| Won't sell, can't sell | featured in: Selling through Customer Service |
| Use this training activity to enable participants to explore their resistance to selling and so work through their own problems in order to become motivated sellers. | |
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14 members have downloaded this training activity View more > | |
| Triggers and customer needs | featured in: Selling through Customer Service |
| This sales skills training activity to enable participants to understand the value of using triggers to encourage customers to consider additional purchases, and to enable them to recognise and use triggers during customer contact. | |
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14 members have downloaded this training activity View more > | |
| Sales Skills - How customers buy | featured in: Selling through Customer Service |
| Use this sales skills training activity to enable participants to analyse sales conversations with customers so they can recognise the five buying stages and so know how to sell effectively and efficiently. | |
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13 members have downloaded this training activity View more > | |
| Initiating a sales conversation | featured in: Selling through Customer Service |
| Use this training activity to enable participants to build this initial contact or add-on sales skill and so develop confidence in starting an effective sales conversation, or in extending one beyond a single purchase situation. | |
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34 members have downloaded this training activity View more > | |
| Customer resistance | featured in: Selling through Customer Service |
| Use this training activity to enable participants to understand what it is about the ‘store’, and the people in it, that make customers resistant to buying, and what to do to minimise the resistance. | |
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12 members have downloaded this training activity View more > | |
| When customers object | featured in: Selling through Customer Service |
| Use this training activity to enable participants to understand what the objections are and why customers raise them, and to give participants an opportunity to consider their own selling capability. | |
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22 members have downloaded this training activity View more > | |
| The seven best ways to deal with objections | featured in: Selling through Customer Service |
| Use this training activity to enable participants to deal with objections in a skilful, positive and friendly way, and to give them opportunities to practise using some of the seven techniques in a role-play. | |
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41 members have downloaded this training activity View more > | |
| Getting customers ready to buy | featured in: Selling through Customer Service |
| Use this training activity to enable participants to practise the seven most effective closing and confirming techniques to encourage customers to buy. | |
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15 members have downloaded this training activity View more > | |