>> Personal development training activities
| Activities 21 to 30 returned from 199 training activities found |
| Using performance appraisal documentation to identify needs | featured in: Learning Needs Analysis |
| Use this training activity to give participants the knowledge and skills necessary to analyse appraisal documentation in the most effective way. | |
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11 members have downloaded this training activity View more > | |
| Using observation and work sampling to identify needs | featured in: Learning Needs Analysis |
| Use this training activity to help participants understand the value of work sampling and observation when done properly, to guide them through the development of detailed sampling and observation sheets, and to give them the opportunity to test the theor | |
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23 members have downloaded this training activity View more > | |
| Creating customers | featured in: Creative Customer Contact |
| A customer service training resource to re-awaken participants’ interest in developing their potential and creativity, and encourage them to celebrate uniqueness and individual style in a customer service environment. | |
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21 members have downloaded this training activity View more > | |
| Climbing the ladder to success | featured in: Creative Customer Contact |
| Use this training activity to explain to participants the importance of setting and achieving goals, to learn a simple, effective system for goal setting and planning for professional and personal life success, and to explain the use of the system in rela | |
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25 members have downloaded this training activity View more > | |
| Visual reality | featured in: Creative Customer Contact |
| This customer service training activity provides participants with visualisation and affirmation techniques, to offer a framework for altering attitudes and coping with fear, to show how they can increase their confidence and success rate in a customer arena, and to | |
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9 members have downloaded this training activity View more > | |
| Picture presentations for customer service | featured in: Creative Customer Contact |
| A presentation skills training activity that offers participants opportunities to develop their presentation and customer interface skills in meetings or public speaking arenas, to encourage the use of stories to deliver key messages and hold the audience's attention longer. | |
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11 members have downloaded this training activity View more > | |
| Evening out the odds | featured in: Creative Customer Contact |
| Use this training activity to enable participants to take a more structured approach to problem solving, and to introduce the SHINE system to improve their ability to look for and find solutions to customer problems. | |
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8 members have downloaded this training activity View more > | |
| The positive way (welcome to the jungle!) | featured in: Creative Customer Contact |
| Use this training activity to provide participants with an opportunity to reflect upon their own attitude and understand more about how attitude is developed, to practise taking greater control over their own attitude, and to practise techniques to show t | |
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9 members have downloaded this training activity View more > | |
| Remembering | featured in: Creative Customer Contact |
| Use this training activity to give participants an opportunity to develop their memory and memory recall, to provide a set of skills which will aid retention and recall in customer service work, and offer an opportunity to spend more time providing custom | |
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12 members have downloaded this training activity View more > | |
| Getting customers into a state | featured in: Creative Customer Contact |
| Use this training activity to help participants become aware of their own emotional state, how to change the client’s state, and how to understand and be understood to move even the most difficult customers in the desired direction. | |
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35 members have downloaded this training activity View more > | |