>> Customer Care training activities
| Activities 31 to 40 returned from 94 training activities found |
| Keeping on track | featured in: Managing Conflict |
| Use this training resource to enable participants to improve their interpersonal skills by identify behaviour that is likely to provoke conflict and to self-assess behaviour; and to develop strategies to manage provocative behaviour so as to keep on track. | |
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6 members have downloaded this training activity View more > | |
| Conflict with customers | featured in: Managing Conflict |
| Use this training resource to enable participants to identify and practise using tactics for managing conflict with customers. | |
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36 members have downloaded this training activity View more > | |
| Managing conflict for positive outcomes | featured in: Managing Conflict |
| Use this training resource to promote the transfer of learning about managing conflict for positive outcomes to the workplace, through self-assessment and action planning. | |
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22 members have downloaded this training activity View more > | |
| The Coaching Circle | featured in: The Coaching Skills Activity Pack |
| Use this mentoring and coaching training resource to give participants a simple and effective coaching tool to improve their own performance on a job-related task. To enable them to learn self-coaching so that they can change their actions and improve future performance on a job related task. To enable them to learn self-coaching so that they can change their actions and improve future performance without supervisory help. | |
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16 members have downloaded this training activity View more > | |
| Coaching in action | featured in: The Coaching Skills Activity Pack |
| Use this coaching training activity to introduce participants as coachee’s to the powerful coaching method of the GROW sequence of questioning, and enable them to see their way forward on work-related issues | |
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52 members have downloaded this training activity View more > | |
| Using the GROW sequence to achieve goals’ | featured in: The Coaching Skills Activity Pack |
| Use this coaching skills training activity to enable participants to practise coaching a colleague on a work-related issue, using a specific sequence of questions, which focuses the coachee on becoming responsible for taking the issue to completion. | |
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43 members have downloaded this training activity View more > | |
| The ten questions of performance | featured in: The Coaching Skills Activity Pack |
| Use this mentoring and coaching training resource to enable participants to discover the real cause of poor performance in order to decide the ‘entry point’ for coaching | |
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43 members have downloaded this training activity View more > | |
| Asking effective coaching questions’ | featured in: The Coaching Skills Activity Pack |
| Use this mentoring and coaching training activity to enable participants to become better coaches by learning to ask more efficient questions. | |
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18 members have downloaded this training activity View more > | |
| The coaching circle and teams | featured in: The Coaching Skills Activity Pack |
| Use this training resource to enable participants to use the coaching circle technique to improve teamwork in order to achieve a work objective | |
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22 members have downloaded this training activity View more > | |
| Coaching to increase sales and enhance customer service | featured in: The Coaching Skills Activity Pack |
| Use this training resource to enable participants to use the GROW sequence to increase the effectiveness of their salesperson and support staff. | |
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9 members have downloaded this training activity View more > | |