>> Customer service training activities
| Activities 31 to 40 returned from 65 training activities found |
| How to refer a customer to an expert colleague | featured in: Selling through Customer Service |
| Use this training activity to enable participants to ensure that customer handover is high quality, the customer feels well treated, the sales momentum in maintained and that both salespeople support the sales process. | |
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3 members have downloaded this training activity View more > | |
| Phone skills: Selling and the telephone | featured in: Selling through Customer Service |
| Use this phone sales training activity to explain to participants the importance of the telephone as a customer care and sales tool, and using basic telephone skills to encourage positive customer decisions. | |
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29 members have downloaded this training activity View more > | |
| The incoming call | featured in: Selling through Customer Service |
| Use this training activity to introduce participants to a simple and effective structure for incoming telephone calls which they can use to capitalise on the sales opportunity presented. | |
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23 members have downloaded this training activity View more > | |
| The outgoing call | featured in: Selling through Customer Service |
| Use this training activity to enable participants to make best use of a seven-step call sequence so that customers feel better served and staff are better equipped to use the telephone as a sales tool. | |
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16 members have downloaded this training activity View more > | |
| Measuring staff success | featured in: Selling through Customer Service |
| Use this training activity to provide customer contact staff with the tools they need to change their behaviour and improve their results. | |
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10 members have downloaded this training activity View more > | |
| Becoming a service centre | featured in: Partnerships at Work |
| Use this training activity to enable employees to see themselves as providers of both internal and external customer service. | |
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12 members have downloaded this training activity View more > | |
| Customer service in a call centre | featured in: Call Centres: Maximising Performance |
| Use this training activity to give participants an opportunity to examine customer service and identify the critical areas that determine the level of service provided within their call centre. | |
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15 members have downloaded this training activity View more > | |
| Complaint Handling: Not another complaint! | featured in: Call Centres: Maximising Performance |
| Use this training activity to give participants an opportunity to examine the importance of complaint management and to help them identify and develop those skills required to handle complaints effectively and build customer loyalty. | |
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24 members have downloaded this training activity View more > | |
| Customer-handling techniques | featured in: Call Centres: Maximising Performance |
| Use this training activity to highlight the importance of building effective customer relationships, giving participants an opportunity to discuss and agree what ‘good service looks and feels like’, and understand the potential impact on the business of providing anything other than the highest standard of service to their customers. | |
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1 member has downloaded this training activity View more > | |
| Managing moments of truth | featured in: Call Centres: Maximising Performance |
| Use this training activity to highlight the importance of each part of the customer interaction, covering all the ‘little things’ which can make a difference, and to generate an understanding of the impact of the total service experience, encouraging participants to take ownership and look for ways to improve performance. | |
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16 members have downloaded this training activity View more > | |