>> Problem solving training activities
| Activities 81 to 90 returned from 140 training activities found |
| Interventions | featured in: Achieving High Performance |
| Use this training resource to enable participants to examine and practise a range of intervention styles. | |
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10 members have downloaded this training activity View more > | |
| Improving the service we receive | featured in: Excellent Customer Service |
| Use this training resource to help teams to identify their providers and work out ways in which the products, services or information they receive from them could be improved, and to look at how to ask providers tactfully to make improvements. | |
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21 members have downloaded this training activity View more > | |
| Seeking customer feedback | featured in: Excellent Customer Service |
| Use this training resource to demonstrate how to evaluate critically the needs of customers through the design and implementation of a customer service audit. | |
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6 members have downloaded this training activity View more > | |
| Creating a positive image | featured in: Excellent Customer Service |
| Use this training resource to focus on ways of helping customers see the strengths of the team’s services, and to assist team members to recognise and build upon ‘service virtues’ and eliminate or manage ‘service sins’. | |
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34 members have downloaded this training activity View more > | |
| Problem solving | featured in: Excellent Customer Service |
| Use this training resource to gain agreement that it is vital for the organisation to develop a creative problem-solving culture, and to pass on the necessary tools and skills for putting this into practice | |
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13 members have downloaded this training activity View more > | |
| Dealing with difficult customers | featured in: Excellent Customer Service |
| Use this training resource to define types of difficult customers, and to provide the team with a model for dealing successfully with such customers. | |
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124 members have downloaded this training activity View more > | |
| Customer service in organisational development | featured in: Excellent Customer Service |
| Use this training resource to establish that an organisation looking to provide excellent customer service must ensure that its training design and appraisal system incorporate customer service principles and ideas | |
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15 members have downloaded this training activity View more > | |
| Sustaining a customer service focus | featured in: Excellent Customer Service |
| Use this training resource to establish that introducing customer service is an ongoing process within the team and needs to be reassessed and evaluated regularly. | |
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25 members have downloaded this training activity View more > | |
| Beware - quality team at work | featured in: Motivation in Practice |
| Use this training resource to introduce participants to the conditions under which a quality-focused team can flourish, and to provide them with an opportunity to use the tools and techniques such a team would use in their work. | |
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17 members have downloaded this training activity View more > | |
| Time Mangement - What can we learn from each other? | featured in: Time to be Effective! - Time Management Training |
| Use this time management training activity to explore the structure, format and benefits of holding a successful time-management workshop, and to provide participants with the opportunity to practise the skills they will need to run such an event. | |
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8 members have downloaded this training activity View more > | |