>> Body language training activities
| Activities 1 to 10 returned from 10 training activities found |
| Eye accessing cues: Eye-to-eye contact | featured in: Creative Customer Contact |
| This customer service training activity helps participants understand the benefits of improving communication and building rapport within a customer service environment and reiterating the importance of maintaining eye contact with customers. | |
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43 members have downloaded this training activity View more > | |
| Mirror, mirror on the wall | featured in: Creative Customer Contact |
| Use this customer service training activity to help participants learn how to use mirroring subtly and effectively in customer service situations, to provide basic knowledge and a more informed perception about customers’ behaviour, and to learn how to take greater control by mon | |
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45 members have downloaded this training activity View more > | |
| Getting customers into a state | featured in: Creative Customer Contact |
| Use this training activity to help participants become aware of their own emotional state, how to change the client’s state, and how to understand and be understood to move even the most difficult customers in the desired direction. | |
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35 members have downloaded this training activity View more > | |
| Meditation for customer service | featured in: Creative Customer Contact |
| Use this training activity to provide those in service industries with an understanding of the effects of meditation, together will the tools necessary to include meditation in their everyday working lives, ensuring they are relaxed when approaching custo | |
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5 members have downloaded this training activity View more > | |
| Good Listening - It ain't what you say ... | featured in: Listening Skills |
| Use this training activity to help participants identify and practise the non-verbal behaviours essential for good listening. | |
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18 members have downloaded this training activity View more > | |
| Dancing in the dark | featured in: Listening Skills |
| This listening skills training activity helps participants to examine the powerful rapport-building effect of matching the talker’s pace, even when you cannot see each other. | |
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2 members have downloaded this training activity View more > | |
| Non-verbal behaviour | featured in: Dealing with Difficult and Aggressive Behaviour |
| Use this training activity to provide participants with an opportunity to observe the effects of body language on the message we receive and to consider appropriate body language. | |
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9 members have downloaded this training activity View more > | |
| Image and body language | featured in: The Assertiveness Skills Pack |
| Use this training resource to enable participants to project a positive image with positive body language. | |
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11 members have downloaded this training activity View more > | |
| Communicating well face to face | featured in: Skills of Appraisal and Performance Review |
| Use this training resource to develop communication skills, with particular emphasis on the appraisal review meeting. | |
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6 members have downloaded this training activity View more > | |
| Non-verbal communication - getting it right | featured in: Proactive Interviewee Skills |
| Use this recruitment and induction training activity to help participants understand that body language and tone of voice deliver more powerful messages than words alone, and to explore the significance of this in the interview situation. | |
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38 members have downloaded this training activity View more > | |
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