>> Difficult people training activities
| Activities 1 to 10 returned from 18 training activities found |
| Assertive communication skills | featured in: Communication Skills |
| Use this communication skills training activity with your participants to increase their ability to communicate assertively with other people, and to give them practice and feedback in dealing with situations in an assertive manner. | |
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144 members have downloaded this training activity View more > | |
| Body language | featured in: Communication Skills |
| Use this training activity to enable participants to explore the impact that body language has on the effectiveness of communication, to provide them with an opportunity to receive feedback on their body language, and to identify ways of creating a more p | |
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26 members have downloaded this training activity View more > | |
| Feedback skills | featured in: Communication Skills |
| Use this training activity to enable participants to identify the benefits of providing effective and regular feedback on performance and increase their confidence and competence in delivering feedback. | |
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33 members have downloaded this training activity View more > | |
| Handling difficult situations | featured in: Communication Skills |
| Use this conflict management training activity to increase participants' competence and confidence when managing difficult situations. | |
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48 members have downloaded this training activity View more > | |
| Customer Service - Putting the customer into focus | featured in: Creative Customer Contact |
| A customer service training activity to help participants how to use peripheral vision to control their ‘state’ and the ‘state’ of their customers. It will raise awareness and encourage use of peripheral vision, developing a mind-set which cuts out distractions. | |
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9 members have downloaded this training activity View more > | |
| Mirror, mirror on the wall | featured in: Creative Customer Contact |
| Use this customer service training activity to help participants learn how to use mirroring subtly and effectively in customer service situations, to provide basic knowledge and a more informed perception about customers’ behaviour, and to learn how to take greater control by mon | |
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44 members have downloaded this training activity View more > | |
| Visual reality | featured in: Creative Customer Contact |
| This customer service training activity provides participants with visualisation and affirmation techniques, to offer a framework for altering attitudes and coping with fear, to show how they can increase their confidence and success rate in a customer arena, and to | |
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9 members have downloaded this training activity View more > | |
| Getting customers into a state | featured in: Creative Customer Contact |
| Use this training activity to help participants become aware of their own emotional state, how to change the client’s state, and how to understand and be understood to move even the most difficult customers in the desired direction. | |
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35 members have downloaded this training activity View more > | |
| Meditation for customer service | featured in: Creative Customer Contact |
| Use this training activity to provide those in service industries with an understanding of the effects of meditation, together will the tools necessary to include meditation in their everyday working lives, ensuring they are relaxed when approaching custo | |
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5 members have downloaded this training activity View more > | |
| Dealing with the aggressive player | featured in: Managing the Poor Performer |
| Use this training resource to bring about an understanding of the different types of aggression participants may meet, and to practice two techniques for dealing with aggression. | |
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7 members have downloaded this training activity View more > | |