>> Observation training activities
| Activities 1 to 5 returned from 5 training activities found |
| Using observation and work sampling to identify needs | featured in: Learning Needs Analysis |
| Use this training activity to help participants understand the value of work sampling and observation when done properly, to guide them through the development of detailed sampling and observation sheets, and to give them the opportunity to test the theor | |
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23 members have downloaded this training activity View more > | |
| Eye accessing cues: Eye-to-eye contact | featured in: Creative Customer Contact |
| This customer service training activity helps participants understand the benefits of improving communication and building rapport within a customer service environment and reiterating the importance of maintaining eye contact with customers. | |
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43 members have downloaded this training activity View more > | |
| Mirror, mirror on the wall | featured in: Creative Customer Contact |
| Use this customer service training activity to help participants learn how to use mirroring subtly and effectively in customer service situations, to provide basic knowledge and a more informed perception about customers’ behaviour, and to learn how to take greater control by mon | |
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45 members have downloaded this training activity View more > | |
| Good news, bad news - giving and receiving feedback | featured in: Learning to Learn |
| Use this training activity to guide participants on giving and receiving feedback and enable participants to practise observation skills and those needed for giving and receiving feedback. | |
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43 members have downloaded this training activity View more > | |
| Halley's house: negotiations within and between teams | featured in: Negotiation Skills |
| Use this training resource to enable participants to prepare for and undertake a set of negotiations involving multiple issues. | |
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0 members have downloaded this training activity View more > | |
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