>> On the telephone training activities
| Activities 1 to 10 returned from 36 training activities found |
| Listening Skills Training - Lend me your ear | featured in: Listening Skills |
| Use this listening skills training activity to help participants appreciate the vital part played by listening in business contexts, and to heighten their awareness of listening and to identify the differences between listening and other types of helpful behaviour. | |
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6 members have downloaded this training activity View more > | |
| Listening skills - Where did I go wrong? | featured in: Listening Skills |
| Use this listening skills training activity to help participants look at the effects of good and bad habits in listening, and to help them identify their own bad habits and develop a plan for eliminating them. | |
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36 members have downloaded this training activity View more > | |
| Bringing down the barriers | featured in: Listening Skills |
| Use this training activity to help participants to recognise barriers to communication that can prevent conversations going well, and to ensure they are aware that both parties share the responsibility to remove as many barriers as possible in any convers | |
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31 members have downloaded this training activity View more > | |
| Dancing in the dark | featured in: Listening Skills |
| This listening skills training activity helps participants to examine the powerful rapport-building effect of matching the talker’s pace, even when you cannot see each other. | |
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2 members have downloaded this training activity View more > | |
| Do you come here often? | featured in: Listening Skills |
| Use this training activity to introduce participants to the skills of asking open and closed questions. | |
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49 members have downloaded this training activity View more > | |
| Colouring in the picture | featured in: Listening Skills |
| A listening training activity to teach participants the skill of asking probing questions in order to help talkers to express themselves clearly and concisely, and to give further practice at asking open questions. | |
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8 members have downloaded this training activity View more > | |
| Have I got that straight? | featured in: Listening Skills |
| Use this training activity to teach participants the skill of reflecting back facts to ensure that clear communication is taking place. | |
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6 members have downloaded this training activity View more > | |
| Let's get technical | featured in: Listening Skills |
| Use this training activity to teach participants to use the powerful combination of questioning, reflecting facts and summarising to obtain clear, precise technical details. | |
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12 members have downloaded this training activity View more > | |
| The music in the message | featured in: Listening Skills |
| Use this training activity to help participants recognise that people usually bottle up strong emotions and only show them in subtle ways, to encourage them to use their ability to recognise how emotions are expressed at work and in public, and to use the | |
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27 members have downloaded this training activity View more > | |
| Those uncertain feelings | featured in: Listening Skills |
| Use this training activity to help participants to look in detail at the process of empathising, which is the key skill in dealing with the emotions of others, and to learn how to identify a feeling and reflect it back to demonstrate understanding. | |
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13 members have downloaded this training activity View more > | |