>> Telephone skills training activities
| Activities 1 to 10 returned from 27 training activities found |
| Listening skills | featured in: Communication Skills |
| A communication skills training resource to be used with participants to establish the importance of active listening as a key communication skill and to give them the ability to increase the effectiveness of their listening skills. | |
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266 members have downloaded this training activity View more > | |
| Questioning techniques | featured in: Communication Skills |
| A communication skills training activity to encourage the use of effective questioning techniques and to establish the different types of questioning and the advantages and disadvantages of their use. | |
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157 members have downloaded this training activity View more > | |
| The voice - Communication skills training | featured in: Communication Skills |
| Use this communication skills training activity to improve the impact that participants make through their tone of voice and improve communication skills. | |
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21 members have downloaded this training activity View more > | |
| Communicating on the telephone | featured in: Communication Skills |
| Use this communication skills training activity to enable participants to represent their organisation in a professional manner when receiving incoming telephone calls, and allow them to practise techniques for controlling and managing incoming calls. | |
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64 members have downloaded this training activity View more > | |
| Audioconferencing | featured in: Communication Skills |
| Use this training activity to provide participants with techniques for making the best use of audioconferencing. | |
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8 members have downloaded this training activity View more > | |
| Using voice-mail effectively | featured in: Communication Skills |
| Use this training activity to remind participants of the best way to use voice-mail. | |
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19 members have downloaded this training activity View more > | |
| Videoconferencing | featured in: Communication Skills |
| Use this training activity to provide participants with techniques for making the best use of videoconferencing. | |
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18 members have downloaded this training activity View more > | |
| In the customer's shoes | featured in: Complaint handling for positive outcomes |
| Use this complaint handling training activity to give participants an opportunity to discuss their own personal experiences as a customer – both good and bad – and to identify the critical points of dealing with complaints. | |
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12 members have downloaded this training activity View more > | |
| Why do customers complain? | featured in: Complaint handling for positive outcomes |
| Use this complaint handling training activity to give participants an opportunity to determine why customers complain, to consider reasons why customers don’t complain, and to encourage personal responsibility for dealing with complaints more positively. | |
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32 members have downloaded this training activity View more > | |
| What unhappy customers say and do - and what they want from you! | featured in: Complaint handling for positive outcomes |
| Use this training resource to give participants an insight into the behaviour of people who are unhappy with the product or service they have received, and to focus on ways to turn a negative into a positive, using the Reciprocity Principle. | |
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17 members have downloaded this training activity View more > | |