Customer-Supplier Surveys
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 3 download credits (Single user)
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You briefly introduce the vital need for regular customer/supplier surveys and, using a draft questionnaire, take the participants through a simple planning process. The participants then venture out to meet their customers and suppliers, to actually conduct the surveys. Finally, the participants return for a brief review session, when they start to develop their action plans, based on the outcome of the surveys.
Who is it for: This training resource is intended for use by trainers to enable participants to gain a better understanding of how your customers and suppliers feel about your company.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 02:10:00 |
| No of Pages: | 12 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers early in a quality initiative to gain commitment to the programme. It will also help your delegates to focus on potential areas for quality improvement. The resource must be used periodically to ensure that you maintain the very best customer/supplier relationships.
Download the training activity, Customer-Supplier Surveys as featured in the Fenman training manual; The Trainer's Quality Pack