Evening out the odds
Featured in the Creative Customer Contact training manual
By Carole Williams
Category: Customer Service
Credit price: 3 download credits (Single user)
Problem solving is something that we all do every day. Sometimes the problem has an obvious or foregone conclusion. However, sometime you have to work a little harder to find an answer. This can be when the going gets tough and the tough get going. This training activity takes participants through a process for problem solving and encourages them to explore different approaches to creating solutions for customers
The training activity starts with an introduction about the importance of solving problems. It highlights the benefits of looking for problems in order to make improvements. An approach to problem solving using the SHINE system is introduced. Participants will be involved in short skill-builders throughout the activity, leading up to the solution of a specific problem.
Who is it for: This training activity is intended for use by trainers to enable participants to take a structured approach to problem solving, and to introduce the SHINE system to improve their ability to look for and find solutions to customer problems.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:30:00 |
| No of Pages: | 19 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity can be used as a stand-alone activity or as part of a wider customer service programme. It can be linked very effectively with ‘Creating customers’, which looks at ways of being more creative.
Download the training activity, Evening out the odds as featured in the Fenman training manual; Creative Customer Contact