The internal customer
Featured in the The Assertiveness Skills Pack training manual
By Joanna Gutmann
Category: Communication Skills
Credit price: 2 download credits (Single user)
Poor internal communication in an organisation can lead to serious problems, both internally and externally.
In this training activity, participants consider their internal customers and the support and information they should offer.
Who is it for: This training resource is intended for use by trainers with staff who need to communicate effectively with each other to enable them to develop and improve communication between their departments.
- Themes:
- Assertive behaviour,
- Internal customers,
- Responsibilities,
- Rights,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:30:00 |
| No of Pages: | 8 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers with staff representing departments who need to communicate effectively with each other. Ideally, there should be an equal number of participants from each department. All participants should have completed, ‘Rights in assertiveness’, and must have taken part in, ‘Behaviour styles’, or have undergone basic assertiveness training, to provide them with the background information and understanding to support this activity.
Download the training activity, The internal customer as featured in the Fenman training manual; The Assertiveness Skills Pack