Putting yourself in the other person's shoes
Featured in the Managing Conflict training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
Conflicts often result from a fundamental lack of understanding between people. How often have you had a real sense that the other person is just not on the same wavelength as you? Putting yourself in the other person’s shoes, the ability to understand other people’s point of view and demonstrate this understanding, is invaluable in minimising conflict.
Following a brief introduction to the purpose of the training activity, the participants define empathy and move on to an exercise to practise demonstrating empathy. Next, the participants identify interventions that help demonstrate empathy and those that hinder. The participants then discuss how they can effectively demonstrate empathy, followed by a further practice opportunity. You close the training activity by reminding them that they can practise this skill in all walks of their lives, and that they should notice an impact on their personal and professional relationships.
Who is it for: This training resource is intended for use by trainers to explore and clarify empathy, the ability to put yourself in the other person’s shoes, and provide exercises for the participants to practise demonstrating empathy, with the aim of reducing the likelihood of one-to-one conflicts.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:00:00 |
| No of Pages: | 17 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers in a programme on managing conflict. It can also be used in programmes on customer care, team development, managing effective business relationships, and staff support and supervision.
Download the training activity, Putting yourself in the other person's shoes as featured in the Fenman training manual; Managing Conflict