Conflict Resolution, Phases of an incident
Featured in the Dealing with Difficult and Aggressive Behaviour training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
An incident of difficult or aggressive behaviour has recognisable phases. This training activity introduces participants to a model that describes these phases and provides an opportunity for the participants to reflect back on incidents they have experienced, either directly or indirectly, and apply the model to that incident.
You very briefly introduce the purpose of the training activity; then you invite the participants to consider incidents of difficult or aggressive behaviour that they have experienced to see if there is any recognisable pattern to them. The participants relate this pattern, to the extent that they are aware of it, and you summarise with a brief presentation of a model that describes the phases of an incident. The participants then work in small groups to identify the extent to which this model relates to their experiences and the extent to which they can see the use of the model for the future. The training activity ends with a brief feedback session and links in to the rest of your programme.
Who is it for: This training activity is intended for use by trainers to introduce a model that describes the phases of an incident to help participants make sense of those they have already experienced and for use when faced with future incidents. Using the model will
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:05:00 |
| No of Pages: | 11 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity, intended for use by trainers, needs to be completed early in a programme on dealing with difficult and aggressive behaviour, since subsequent activities build on it. The training activity can also be used in a programme on conflict management, or dealing with violence.
Download the training activity, Conflict Resolution, Phases of an incident as featured in the Fenman training manual; Dealing with Difficult and Aggressive Behaviour