Active listening
Featured in the Discipline and Grievance: 30 case studies and activities training manual
By Gill Hardy & Gill Kelley
Category: Conflict Resolution
Credit price: 2 download credits (Single user)
In this training activity participants will have two short case studies to read out to a partner to practise using their skills of active listening.
In this training activity, participants read short case studies aloud to each other, and then write down what they remember. The exercise is undertaken in pairs, and each takes turns to read and to listen. Participants listen to their partner reading the first piece, and then write down what they remember. Then they hear a second piece, and make notes while listening. Participants then compare results. They work in pairs to complete the training activity and then develop rules for active listening. This training activity can be used as an energiser to help participants realise the importance of active listening in disciplinary and grievance interviews.
Who is it for: This training resource is intended for use by trainers with supervisors, team leaders and managers who are responsible for managing themselves and others.
- Themes:
- Skills and capabilities,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 00:30:00 |
| No of Pages: | 6 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers to enable participants to understand the importance of active listening in disciplinary and grievance interviews and to develop rules for active listening.
Download the training activity, Active listening as featured in the Fenman training manual; Discipline and Grievance: 30 case studies and activities