Tackling interpersonal problems - a model approach
Featured in the The Assertiveness Skills Pack training manual
By Joanna Gutmann
Category: Communication Skills
Credit price: 3 download credits (Single user)
The difficulty in facing up to ‘people problems’ is that, because we are addressing a problem, our behaviour when tackling the person who is causing it is likely to be non-assertive or aggressive. If we are to get others to change their behaviour, we need to approach them in a calm and controlled manner and explain ourselves in a way that minimises the risk of their becoming defensive. This self-control helps avoid tears and tantrums, and helps us to stick to the point, rather than bringing in past problems which cloud the issue and can lead to a full-scale row.
In this training resource, participants study a structured approach to asking others to change their behaviour. They also prepare a model approach to dealing with interpersonal difficulties.
Who is it for: This training resource is intended for use by trainers with participants to study a calm and assertive model approach to asking others to change their behaviour.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:55:00 |
| No of Pages: | 13 |
Resources: View standard resources for Fenman training activities
Additional resources: Video camera, Video or DVD player & TV monitor, Blank video cassettes and labels.
Purpose: This training resource is intended for use by trainers with all staff who wish to improve their assertive skills and open up channels of communication in difficult circumstances. All participants should have completed, ‘Rights in assertiveness’, and must have taken part in, ‘Behaviour styles’, or have undergone basic assertiveness training, to provide them with the background information and understanding to support this activity.
Download the training activity, Tackling interpersonal problems - a model approach as featured in the Fenman training manual; The Assertiveness Skills Pack