That's not what I meant at all
Featured in the Managing Conflict training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 4 download credits (Single user)
Many factors contribute to the ‘ignition and flames’ of conflict. Some are under our control, especially our effectiveness at listening to others to really hear what they are saying and to understand their point of view. Because we listen all the time, we can often assume we are effective listeners without checking out the reality. This training activity gives the participants an opportunity to assess and develop their listening skills.
You introduce the purpose of this training activity and move directly into a two-part listening exercise, in groups of four. The first part is an opportunity to talk and listen and then to assess the accuracy of the listener’s summary. In the second part of the exercise, the participants note what helped and what hindered effective listening. This is followed by a feedback session and a brief presentation on active listening. The participants then assess their effectiveness as listeners and, working in pairs, decide how to develop their listening skills. The training activity ends with the participants’ summary of their learning about listening.
Who is it for: This training resource is intended for use by trainers, through small-groups exercises, enables the participants to identify the skills needed for effective listening and provides an opportunity to practise them.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:25:00 |
| No of Pages: | 21 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers during a course on managing conflict. It is not too long or too heavy; use it to change the pace of a programme. This training activity can also be used in programmes on negotiating skills, interpersonal skills, managing effective business relationships, and effective team working.
Download the training activity, That's not what I meant at all as featured in the Fenman training manual; Managing Conflict